Privacy Policy

Pimlico Carpet Cleaning Privacy Policy

This Privacy Policy explains how Pimlico Carpet Cleaning collects, uses, stores, and protects personal data for all customers and prospective customers within our service area. It is intended to comply with the General Data Protection Regulation and related UK data protection laws. Please read this Policy carefully to understand how your personal information is handled when you contact us, book a service, or otherwise interact with our business.

Who We Are And Scope Of This Policy

Pimlico Carpet Cleaning is a carpet and upholstery cleaning service provider. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about you. This Privacy Policy applies to all Pimlico Carpet Cleaning customers and prospective customers in our operating area, including anyone who visits our website, makes an enquiry, requests a quote, or books a service with us.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Contact and identification details, such as your name, address, billing address, and any other details you provide when making an enquiry or booking.

Communication details, including the content of messages you send to us and any information you provide when you contact us by any method.

Service information, such as the property type, room details, access instructions, preferred appointment times, and information relevant to carrying out cleaning services.

Payment and transaction details, for example date and time of payment, amounts paid, and method of payment. We do not store full payment card details; these are handled by our payment service providers.

Technical and usage data collected when you use our website, which may include information such as your IP address, browser type, device type, approximate location, and how you interact with our web pages. This may be collected via cookies or similar technologies.

Feedback and review information, including testimonials or comments you provide about our services.

How We Collect Your Data

We may collect personal data in the following ways:

Directly from you when you contact us by phone, through online forms, or in person to request information, a quote, or to make a booking.

Automatically when you use our website, through the use of cookies and similar technologies that help us understand how the site is used and improve its performance and security.

From third parties, such as payment processors who confirm that a payment has been made, or online platforms that you may use to connect with our services.

Purposes And Lawful Bases For Processing

We only process your personal data when we have a lawful basis under data protection law. The main purposes for which we use your data, and the relevant lawful bases, are:

To provide quotations, accept bookings, and deliver carpet and upholstery cleaning services. We process your contact details, service information and related data as this is necessary to perform a contract with you or to take steps at your request before entering into a contract.

To manage payments, invoicing, and accounts. We use transaction information where necessary for the performance of our contract with you and for our legitimate interests in managing our business and maintaining accurate financial records, as well as for compliance with legal obligations such as tax requirements.

To respond to your enquiries and communicate with you about appointments, changes, and service updates. This is necessary for the performance of our contract with you and for our legitimate interest in ensuring efficient and reliable customer service.

To send you service-related messages and, where permitted, information about similar services that may be of interest. For existing customers, this may be based on our legitimate interests in promoting our services. Where required by law, we will obtain your consent before sending marketing communications.

To maintain and improve our website, systems, and services, including monitoring usage, troubleshooting, and enhancing security. We rely on our legitimate interests in running an effective, safe, and reliable business and online presence.

To comply with legal obligations, such as record keeping, tax reporting, responding to lawful requests from authorities, and handling any legal claims or disputes.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Customer and booking records, including basic contact details and service history, are generally retained for a period that allows us to provide ongoing services, respond to queries, and meet our legal obligations. When we no longer need the data, we will delete it or anonymise it.

Financial and transaction records may be kept for longer periods in line with relevant laws and regulations that require records to be retained for a specific number of years.

Technical and usage data collected via our website is typically retained for shorter periods necessary for security monitoring, performance analysis, and improvement, after which it may be deleted or aggregated.

Data Sharing And Processors

We do not sell your personal data. However, we may share your data with trusted third parties who assist us in running our business. These third parties act as data processors and only process your personal data on our instructions and in accordance with data protection law.

Examples of data processors we may use include:

Payment service providers who process payments on our behalf.

IT and website hosting providers who store data and enable us to operate our systems and website.

Customer management and booking systems that help us manage appointments, communications, and service delivery.

Professional advisers, such as accountants or legal advisers, where necessary for the operation of our business and compliance with legal obligations.

We require all such processors to implement appropriate technical and organisational measures to protect your data and to use it only for the purposes we specify.

International Data Transfers

If any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before any personal data is transferred. These safeguards may include the use of standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Security Of Your Personal Data

We take the security of your personal data seriously and use appropriate measures to protect it from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include limiting access to personal data to those who have a business need to know it, using secure systems and devices, and training relevant staff on data protection.

Your Data Protection Rights

Under data protection law, you have several important rights in relation to your personal data. These may include the right to:

Access your personal data and obtain a copy of the information we hold about you.

Request correction of any inaccurate or incomplete personal data.

Request erasure of your personal data, where there is no good reason for us to continue processing it, subject to any legal obligations that require us to retain certain information.

Object to processing of your personal data where we are relying on legitimate interests and you consider that your rights override those interests.

Request restriction of processing of your personal data in certain circumstances, for example if you contest the accuracy of the data or object to our use of it.

Request the transfer of your personal data to you or to a third party in a commonly used, machine-readable format where technically feasible and where the processing is based on consent or the performance of a contract.

Withdraw consent at any time where we rely on consent to process your personal data. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed.

Cookies And Website Tracking

Our website may use cookies or similar technologies to remember your preferences, analyse how visitors use the site, and improve the overall user experience. Cookies may collect technical and usage information such as your IP address, browser type, pages visited, and time spent on the site. You may be able to control cookies through your browser settings, including blocking or deleting them. Please note that disabling certain cookies may affect the functionality of the website.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect when the updated Policy is made available. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.